Our timbers come from different climatic regions which are different to ours (Australia is an extremely dry country). All timber products will experience a degree of movement and may exhibit small cracks especially if the items have been painted. These cracks are normal and do not affect the structure of the timber. Even though these things can happen, they can be easily repaired. Please contact the store for further details & aftercare instructions.
Professionally packed and fast shipping
We have a range of shipping options thanks to our long-term relationship with UPS FedEx DHL. Our warehouse staff are expertly trained and will wrap your items according to our precise and precise specifications. Your goods will undergo an extensive inspection and be safely packaged prior to being delivered. We ship to hundreds of thousands of customers each day across different countries. This is a sign of our determination to be the largest online retailer in the world. Warehouses and distribution centers are located throughout Europe as well as the USA.
Note: Orders containing more than one product will be assigned a distinct processing time depending on the specific product.
Prior to shipment before shipping, we'll conduct a thorough inspection of the items you've purchased. Today, most orders will be delivered within 48 hours. It is expected that delivery will take between 3 and 7 days.
Returns
The stock is dynamic and we cannot control it completely because of the fact that several parties are involved, including our warehouse and factory. The levels of stock can change at any given time. It is possible that your order may be out of stock once the order is placed.
The period of time is 30 days. If 30 days have gone in the past since you purchased, unfortunately we can't offer an exchange or refund.
Your item must be in the original packaging and be unused. The item must be in its original packaging.
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